General conditions on the use of the service
This document sets out the Terms of Services under which NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. offers its service; and the one that all clients must accept before hiring any of their products.
This is a company dedicated to providing Cloud VPS, Cloud Hosting, Cloud Servers, Private Cloud, Storage of objects in the Cloud and Cloud Backup; where its entire organization focuses on customer satisfaction, providing professional assistance tailored to the needs of the user; and that is why all present and future services must be subject to the rules, terms and conditions described in this document. The user agrees to have read, understood and agrees without restriction of all the terms and conditions that the company sets out in the following document.
NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. You agree to comply with the following terms:
1. Communication, Notifications and Payment Reminders
1.1. The Company will send its notifications, communications and payment reminders
Messages via ticket
1.2. It is the client's responsibility to keep all their contact information up-to-date in our system in order to properly receive Payment Communiqués, Notifications and Reminders. The company also recommends using emails and contact numbers that are constantly reviewed.
1.3. The company is not responsible for any email that fails to reach its recipient and will assume as delivered all mail that is dispatched from our servers. If for any reason our server cannot deliver the message, the company will not be responsible. It will be the client's responsibility to keep in mind the expiration dates of the services.
1.4. The client understands and accepts that in the event that he loses any of the authorized registered contact information or decides to change it, the client agrees to communicate the change toNETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. with technical supports within a maximum period of 72 hours so that communication between both parties is not interrupted and does not lose the administration of their services. The company has a service system at the customer's disposal where they can check the dates of their payments and the due dates of their services at any time on our web portal, entering the customer area, with their e-mail and password. , registered and authorized.
1.5. NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. undertakes to provide Technical Support with the following tools:
Messages via ticket
Other means of communication linked to the Company.
2. Customer regulation
2.1. Illicit use of the product
Our services can be used only for legal purposes, it being understood that any type of conduct or activity that can be classified as illegal according to international rules and what governs the Constitution of the Bolivarian Republic of Venezuela will be prohibited, and will be of exclusive charge of the client any type of responsibility attributable to him as well as the application of legal and contractual sanctions that may be applicable.
2.2. The foregoing prohibitions include, among other activities, the following:
Perform, promote or allow the publication or transmission of any type of information or material that is illegal, threatening, abusive, defamatory, obscene, offensive, pornographic, indecent, profane, or information or in any other way unpleasant, including without limitation any transmissions that constitute or encourage conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any law.
Restrict or inhibit any other user from using and enjoying the Internet or the services contracted by third parties with the company.
2.3. NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. reserves the right to evaluate and classify any situation or action that may be considered abuse, as well as make the pertinent decisions and sanctions in this regard, including the partial or definitive termination of the services contracted by the client.
2.4. The client is responsible for:
The content hosted in the space provided by the service.
Of the errors produced by Internet access providers (ISPs).
From contamination by viruses or malware, and protection on your local computers.
Of the internal configuration of your network, proxy, local firewall, office, access policies, security systems, blocking and unblocking of ports.
The correct use, allocation and protection of administrative access data.
Manually make periodic backup copies of the account and download them locally for the duration of the service.
2.5. Use Of Servers Resources
Users CANNOT RUN the following on our servers:
Run any process (es) that requires more than 8Mb of memory, more than 30 seconds of CPU, or uses more than 5% of all system resources available at any time.
Run any type of interactive real-time chats that require server resources.
Execute some stand-alone process, server-side. This includes any and all demons, such as IRCD.
Run any software that links to an IRC (Internet Relay Chat) network.
Also as a user you must accept that the databases should be used only for the web servers of NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. and no outside access will be granted.
2.6. Serious violations
The following points refer to activities that the company considers as serious violations. Any indication of their realization will empower NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. to proceed with the cancellation or suspension of the service without prior notice and without being obliged to reimburse any value paid by the client. Serious violations of the service by the client are considered:
Send spam, spam.
Launch a denial (s) of the service of our server (s) against any other server or any other type of equipment or system.
Successfully or unsuccessfully attempting or exploiting any of the server services, seeking access as a super user, all of this including Exploits, Trojans and other assimilates.
Promote, disseminate or carry out any type of action aimed at deteriorating the image of the company or any of its employees.
Access any kind of content (s) that are outside the resources that the company has assigned to the customer. For example outside of your root directory.
Abuse, threats of any kind, or any offense against any of the employees NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. it will be sufficient reason for the immediate termination of services.
Use the websites, emails and / or hosted content to offer financial services such as loans, investments, money or currency exchange, money orders, credit, accounts savings, debit accounts, investment plans or funds, savings plans, fund raising, investment monitoring, insurance, stock and / or securities markets, employee fund financial activities, associative forms of the solidarity sector. To be able to use our services for said financial purposes, the client must acquire the service, attach the required documentation and that support the existence and vigilance of the territorial entities; with which the client must notify and send prior to the activation of the service. The client understands and accepts that the supplied media and purchase order information is subject to review, verification and communication to the corresponding regulatory, control and security legal entities.
Voluntary or involuntary damage to servers that may affect the service of other clients hosted on the same server.
2.7. Bulk mails and / or unauthenticated messages.
NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A.It has strict rules on the sending of mass mailings and / or unauthenticated messages, for the well-being of our clients and to prevent the server from being reported as a SPAM server. All bulk or unauthenticated email sending is prohibited. This includes:
Sending newsletters (subscriptions, congratulations, etc.).
Bulk mail and / or mail merge.
Sending unsolicited emails.
Sending of unexpected mails.
Sending emails that can be marked as spam.
Sending messages to emails not obtained directly by the client (eg: purchase of databases, found listings, etc.).
Sending several messages to non-existent emails.
Include unsafe or low-reputation external content in messages.
Access the email account from an IP address with a low reputation.
Emails sent to lists with more than 30 recipients or with mail merge.
Make scheduled shipments of notifications that exceed 50 shipments in one hour (Transactional, automatic, mass, normal mail, printers, scanner, incident reports, notifications, reminders, self-registrations, etc.).
Make more than 150 messages from an email account, or connect to the account from more than 10 hosts or send more than 50 messages with the main account ( web or scripts) within 2 hours.
Sending emails through scripts, forms, files or binaries, which do not contain captcha protection, automatic registration protection, and do not have authentication information of an email account to send. (It is recommended to use libraries that allow authentication such as phpmailer or the correctly configured Wordpress or Joomla CMS, because the PHP mail function does not allow authentication).
Sending messages with the original sender modified.
Sending messages that do not comply with the SPF verification of the domains, the client understands that said registry must be correctly configured in the domain and DNS servers.
The client agrees to use the services of NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. under its responsibility. NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. disclaims all responsibility for any loss of data or any other commercial damage, direct or as a result of unexpected incidents. The client agrees to indemnify NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. in case of lawsuits or any legal activity against NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. that could carry lost expenses or any other type of expenses by the company, including the legal expenses incurred by it, The client agrees to defend, indemnify and declare innocent to NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A.in the following responsibilities:
Any damage caused to a person or property caused by a product sold or in any way distributed in connection with the services of NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A.
Any material provided by customers that infringes or distances infringement towards third parties.
Copyright infringements or any regulatory regulation aimed at the protection of copyright, industrial property, intellectual property, among others.
Distribution of products and / or provision of defective services not authorized sold and / or provided on behalf of NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A.
The company is exempt from any type of direct or indirect liability towards third parties derived from conduct carried out by the client for illegal purposes, both in its action and in its result.
The company will have full autonomy to investigate and determine if the execution of any activity by the client is framed directly or by connectivity to any of the restrictions discussed in this point.
NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. You will be the sole judge to determine if these policies are violated.
4. Product Warranty
The client understands that the guarantee of the products is applicable only for the first 30 days of the first year of Cloud Hosting plans. The reinstated value corresponds to the value only of the Cloud Hosting plan. The cost of amounts generated by the purchase transaction (Example: national bank commission) and refund are borne by the customer. Once the client provides the complete information via email and confirmation of the same to make the refund, the refund is made within the following five (5) business days.
5. Expiration, suspension, late renewal and cancellation of the service
NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. reserves the right to reject the initial service request or to deny its continuity of provision as provided. The company will have the power to deny access to all or part of the service without prior notice if it is considered that the customer has engaged in conduct or activities that NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. You believe that you violate directly or indirectly any of the terms and conditions in this agreement. The client authorizes the company to carry out supervision activities of the services electronically, as well as to disclose any type of information only when required by law or a competent authority. The company will proceed to withdraw or censor any kind of information or material that may be considered unacceptable, undesirable, or that results in the violation of any of the terms of this agreement.
The following will be considered as grounds for suspension of service in addition to those mentioned throughout this agreement:
Do not proceed with the full payment of the contracted service values before the service expiration date.
The suspension of the service implies that the client will not be able to make use of any NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A.
5.2. Late renewal
The client understands that when making the payment of the services renewed late, the date applied for the renewal of the same is the expiration date of the service and not the date on which the payment was made (regardless of the operation or not possibility of access that the service has presented).
The client releases NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. of any responsibility or obligation on services whose validity has ended. Tolerance NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A.to maintain an active service once its duration has ended, or the possibility of renewing a service once its validity has ended is three (3) business days.
The client has the possibility of notifying the company of any complication that may arise regarding the non-cancellation of the product or service, within a maximum period of ten (10) days prior to the expiration date of the product or service. , understood as complications, the following:
Problems with transfers, bank deposits, or payments by other platforms.
It should be noted that said exception only applies to those clients who have a minimum of three (3) month seniority with the company and, also, it being understood for both parties that it would only be considered as an emergency measure for any fortuitous event that is presented to the client, and not as a habitual conduct of payment.
5.4. Cancellation request
The client has the power to cancel his product or service at any time he wishes, through the creation of a cancellation request which contains a justification for said decision.
NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A.is released from the right to refund any value paid by the customer, after the customer requests a cancellation of their product.
6. No guarantee
NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. does not provide any guarantee that the service will be interrupted, error-free or that any information, software or material accessible on the service is free of viruses or other harmful components, since the client agrees to know the technological implications generated in this regard and vulnerabilities of some systems facing new developments, updates or technological applications. Under no circumstances will the company be liable in a direct, indirect, special, punitive way, or consequent damage that results in any way its use or inability to use the service, or for a third party, or to have Internet access or any part of it, or its (or a third party) inability to access a service or use information, service, or merchandise provided through the service, or that result, error, omission, interruption, file cancellation, error, defect, delay in operation or transmission , or any malfunction.
You understand that by putting the information on serversNETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. This will be available to all Internet users and that the company has no way to limit or restrict access to such information or to protect such information against copyright infringement or any regulatory regulation aimed at copyright protection. , industrial property, intellectual property, among others, therefore the client assumes full responsibility and risk of its use on the servers of NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. and from the Internet.
The use of the service is at the sole risk of the client. The company is not responsible for the files and data that reside in your account. The client agrees to take full responsibility for the files and data transferred and to maintain all appropriate reserves of the files and data stored on the servers of NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A.
NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. is not responsible for the loss of information that the client puts on the servers of NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A.
NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. does not guarantee and is not responsible for the delivery or receipt of emails, the customer understands that there is a possibility that the emails do not arrive or are not delivered to their recipient due to any technical problem either NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. or from third party servers. Nor is it responsible if the emails are not received or delivered in any period of time, the client understands that there is a possibility that the emails are delayed and therefore late in reaching their recipient.
The client accepts that the saturation of the space or characteristics of the contracted service generates problems or unavailability of the operation of the service.
The client agrees not to interfere in any way with the operation of the system, including any attempt at unauthorized access.
7. Technical Support
7.1. Technical Support for Cloud Hosting plans
NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. will provide the technical support service through our application system (tickets), chat, emails and by phone 24 hours, exclusive use. Technical support, training and / or advice will NOT be provided in person, or any other means other than those stipulated above. Does not include support for development or revision of hardware software. Support will only be provided if the server is found to be malfunctioning due to a problem.
If the client requires a special library for the operation of their application, they must request it from NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. and it will be the exclusive decision of the company to implement the library or application requested by the client.
7.2. Technical Support for Cloud API Tool (VPS), Cloud Servers, Private Cloud or other CLOUD Technologies.
NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. will provide the technical support service for Cloud API Tool (VPS), Cloud Servers, Private Cloud or other CLOUD Technologies, only if they are issues related to server hardware and connectivity. NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. does not offer as a service included in Cloud (VPS), Cloud Servers, Private Cloud, Cloud Hosting the technical support regarding the software.
The client understands and accepts that he is the sole administrator of the server. So it is TOTAL responsibility of the client to keep the operating system and content in optimal conditions (security, updates, etc.).
The client understands and accepts that the service does not have backup copies included, so we recommend making periodic copies of important information manually and downloading them to local media. The client must not keep the backups on the same server and must always have their own recent copies in their facilities (office, home, etc.).
The client understands and accepts that in case of having a Windows server, they must apply all the security recommendations that it can, and must apply any other security configuration at the operating system level. If the client does not have computer security experience, the client understands that he could contract a Server Administration service with NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A.
The client understands and accepts that IP addresses cannot be modified, so he must manage and maintain a correct use of his address and understand the policies of any external provider of emails, web pages or security systems.
The client must monitor the server services and internal applications, and debug any event on it. Additionally, the client must always validate that it has available space and that the server resources are adequate for the processes carried out.
8. Customer identification information
The client declares himself as the person legally responsible for all the use of this account and the associated services, and that his age is over 18 years. Otherwise, the person interested in obtaining the service will require the consent of their representative to register, and the account will be assigned with the parent or guardian responsible, in their own name. The customer agrees to supply the company with a primary email address, current and truthful name, postal address and telephone number for our records, and agrees to have a continuing obligation to keep this information updated in the event of changes. Additionally, the client understands and accepts that any request related to the purchased service or client information can only be handled through the main email registered with the client. If the client does not have access or knowledge of the main email, the company will carry out a validation with the current registered information and in the event that it is not validated, it is necessary for the client to carry out a total update of information by completing an update form and attaching the verification documents required by the company for identity verification if possible.
9. Personal data processing policy
10. Share the space and resell the account
The client accepts and understands that the account he acquires does so in the name of a client. The client agrees as a reseller, to any form of responsibility derived from the use of the account.
The sale of the space or the plan services of Cloud Hosting, Cloud VPS, Cloud Servers and Private Cloud, is allowed but it is up to the reseller client, to carry out technical support to the third parties involved, NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. You will not have any type of communication with this third party.
11. Additional specific terms and conditions for each service
11.1. Features hosting plans.
Each hosting plan has certain published characteristics, such as space and traffic. These characteristics can be modified at any time. The active contracts will be kept until the expiration of the expiration period, then they can be updated by the company for the next acquisitions by the client.
12. Backup Policy
We are not responsible for supporting API tools (Cloud Servers, Cloud VPS, Cloud Hosting, Private Cloud and other CLOUD Technologies), or any type of information that comes from the client.
NOTA: NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. does not make any kind of endorsement of customer information contained in its services and products. Unless the client acquires the daily Backup Plan 24 hours a day, monthly.
13. Price policy.
NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. You are completely free to change the price of the products you offer at any time, such as:
And Additional services
Applicable for the initial acquisition value as for renewals in any of its aforementioned products.
14. Refund policy
Refunds are made only in cases where the client has not received the contracted service in the next 72 hours, after the generation of the purchase tickets.
We will not tolerate any abusive behavior, offensive language or threats against the company or any member of the staff of NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. Violating this policy, we reserve the right to permanently suspend or terminate your account (s) and / or service (s) without prior notice and without any refund. NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING CA. It also reserves the right to refuse refunds in cases where NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. believe abuse has occurred.
15. Queries, requests and reports in credit bureaus
THE CLIENT expressly authorizesNETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. To: consult, request, use, report and disclose all the information that refers to THE credit, financial and commercial behavior of THE CLIENT to the Credit Bureaus with which it is related NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A.THE CLIENT authorizes that this information can be consulted, requested, used, processed and disclosed, before, during and after the commercial relationship with NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A.,in order to assess their commercial financial and credit behavior.
16. Acknowledgment of the agreement
This agreement supersedes written, electronic, or oral communication that you may have had with NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. or any agent or representative of the company. The client also accepts that this agreement can be modified at any time by NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. The client fully accepts and declares that they are fully aware of each and every one of the stipulations contained in the terms and conditions document of our services and that you understand such terms and conditions and agree to be limited by them.
17. Modification of the terms and conditions
The CLIENT agrees that NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. You can modify, edit, alter these terms and conditions and / or clauses with or without prior notice. The modification of the new contract will be sent to you via email.
The client accepts that if for some reason the email does not arrive, NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. Under no circumstances is he responsible for this fact.
The client understands that the NO ACCEPTANCE, these terms and conditions give him the right to NETCROHOSTING CLOUD, Brand registered by NETCROHOSTING C.A. To reserve the right to give and / or provide their services to the client. For more information